96% of Nokia Lumia 900 owners are extremely satisfied or somewhat satisfied with their device

Nokia Lumia 900, White

Nielsen, the independent research company, conducted a survey of US customers’ love for the Nokia Lumia 900. And the result? They really do love it.

Here are the results:

• 96 per cent of owners are extremely satisfied or somewhat satisfied with their Lumia 900
• 95 per cent of owners are willing to recommend the Lumia 900
• 83 per cent say that their expectations are better or much better than expected
• 85 per cent say they would repurchase the Lumia 900

Another interesting finding from the survey was the Lumia 900’sNet Promoter Score (NPS). This is a measure of customer loyalty and whether someone is a likely to recommend a product or a service, or not.

As a rule of thumb, a NPS score above 0 is good and above 50 is excellent. The NPS for the Nokia Lumia 900 is 63.

And finally, here is the small print needed with surveys like this:

The survey was conducted for Nokia by leading market researchers, Nielsen, between April 27, 2012 and on May 18, 2012.

A total of 810 people spent an average 18 minutes completing an online questionnaire.  All the respondents had bought a Nokia Lumia 900 in the United States within the previous 45 days and was the primary user of the device.